Getting Help
Find answers to your questions and get support when you need it.
Contact Support
Need help with Aepto? Our support team is here to assist you. Create a support ticket and we'll get back to you as quickly as possible.
How to Create a Support Ticket
Navigate to Support
Go to the Support section in your Aepto dashboard.
Create New Ticket
Click "Create New Ticket" and select the appropriate category for your issue.
Provide Details
Give us as much detail as possible about your issue, including screenshots if applicable.
Track Your Ticket
Monitor your ticket status and receive updates via email as we work on your issue.
Frequently Asked Questions
How do I add a new domain?
Go to Domains → Add Domain. Enter your domain name and Aepto will automatically gather information and set up monitoring.
What is AI Discovery?
AI Discovery helps you find domain names using artificial intelligence. Choose between Keyword Mode for specific searches or Brainstorm Mode for creative suggestions.
How does website monitoring work?
Website monitoring checks your sites for uptime, performance, and SSL status. You'll receive alerts if any issues are detected.
What is Domain Theft Guard?
Theft Guard provides 24/7 security monitoring for your domains, alerting you to any unauthorized changes or potential security threats.
How do AI credits work?
AI credits are used for AI Discovery features. Credits reset monthly based on your plan. Free: 50 credits, Starter: 200 credits, Professional: 1,000 credits, Business: 5,000 credits, Agency: 15,000 credits, Enterprise: Unlimited.
Can I change my plan anytime?
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades apply at your next billing cycle.
Response Times
How quickly can you expect a response?
Free Plan
Community support via documentation and forums.
Starter Plan
Email support with 24-48 hour response time.
Professional Plan
Priority email support with 12-24 hour response time.
Business Plan
Priority email support with 8-12 hour response time.
Agency Plan
Priority email support with 6-8 hour response time.
Enterprise Plan
Dedicated support with 4-12 hour response time.