Support

Use these channels when something in the product is unclear or broken.

FAQ - Content Monitoring, slow response, contacts, Chrome/WordPress, billing.
Docs - Search this site from the sidebar for the feature you are using.
In-app Support - Avatar menu -> Support (when available in your account).
Email - support@aepto.com
Developers - API, MCP, and Connect questions: Developers or the same support email with your account email and request IDs.

Before contacting support, note which screen you were on (for example Monitoring -> API Rate Limits), what you clicked, and any error text. For WordPress, include the plugin version from Aepto -> About.

FAQ

Where are quick answers without opening a ticket?

Start with the FAQ hub for Content Monitoring, slow response, contacts, Chrome/WordPress, and billing. Search this docs site from the sidebar for step-by-step guides.

When should I email support@aepto.com?

Use email when something is broken, billing is unclear, or docs do not match what you see in the app. Include your account email and exact error text.

What should I include for API or MCP issues?

Use Developers docs first. If you still need help, email support with your account email, endpoint or tool name, and any request IDs from error responses.

Is in-app Support available on every account?

Avatar menu → Support when your account shows it. If the menu item is missing, use the FAQ hub or support@aepto.com.